1. Payment Information
- What payment methods do you accept? We accept major payment cards including Visa, Mastercard, and American Express. We also accept digital wallets, including Apple Pay and Google Pay, for swift and straightforward checkout handling.
- When will my card or digital wallet be charged? Payment is processed at the time of order placement upon transaction authorization.
2. Shipping & Fulfilment
- Where do you deliver? We deliver exclusively to addresses located within the United Kingdom and continental Europe.
- How long does order processing take? Orders are prepared and handled for dispatch within one to two (1–2) business days from confirmation.
- What is the estimated delivery time? We partner with established international express shipping services, including DHL, FedEx, and UPS Priority. Delivery typically takes five to twelve (5–12) business days following dispatch, depending on destination customs clearance and local delivery networks.
- How do I track my order? Automated shipping updates containing active tracking information are sent to the email address provided at checkout at major transport milestones, including dispatch, transit facility arrivals, and local final delivery updates.
- What happens if my package is delayed beyond the expected timeframe? If an order exceeds the estimated delivery period, please contact our support team. We will immediately initiate an enquiry with the courier. Based on the outcome of the carrier investigation, we will issue a replacement shipment or process a full refund.
3. Returns, Refunds & Damaged Goods
- What is your return policy? In accordance with applicable UK and European consumer legislation, customers have a 14-day Right of Withdrawal. You may request a cancellation or return within fourteen (14) calendar days of receiving your item without specifying a reason.
- What should I do if my item arrives damaged or defective? If your wooden monitor riser arrives damaged or faulty, please notify customer support via email at portaladmin@wooddeskriser.com with details and photographs of the issue. Upon verification, our team will provide appropriate assistance, including instructions for return, a replacement dispatch, or a full refund.
4. Customer Support & Business Information
- How can I contact customer support? You can leave a message for our support team via email or telephone. We aim to respond to all customer enquiries within 24 hours.
- Brand Name: wooddeskriser
- Website: www.wooddeskriser.com
- Registered Address: 44 Rosemont Avenue, London, N12 0BX, United Kingdom
- Email: portaladmin@wooddeskriser.com
- Telephone: +44 2083437323