Welcome to wooddeskriser (www.wooddeskriser.com). These Terms of Service govern your access to and use of our website and purchase of our wooden monitor risers. By placing an order or browsing our website, you agree to be bound by the terms outlined below.
1. Business Information This website is operated by wooddeskriser, an independent sole proprietorship established in the United Kingdom.
- Brand Name: wooddeskriser
- Website: www.wooddeskriser.com
- Registered Address: 44 Rosemont Avenue, London, N12 0BX, United Kingdom
- Email: portaladmin@wooddeskriser.com
- Telephone: +44 2083437323
2. Scope of Service & Eligibility Our products and order fulfilment services are exclusively offered and available to customers located within the United Kingdom and Europe. All prices, descriptions, and product availability displayed on www.wooddeskriser.com are subject to standard verification upon order placement.
3. Order Processing & Shipping Terms
- Order Processing: Orders are prepared for dispatch within one to two (1–2) business days from order confirmation.
- Shipping Carriers & Delivery Timelines: We partner with standard European international express courier services, including DHL, FedEx, and UPS Priority. Estimated transit times for European destinations are five to twelve (5–12) business days following dispatch.
- Order Tracking: Automated email updates containing tracking details are sent to the email address provided at checkout at key milestones, including order dispatch, transit updates, and final local delivery handling.
- Delayed Shipments: If a shipment exceeds the standard delivery timeframe, we will initiate an investigation with the carrier. Depending on the investigation outcome and logistics status, we will provide an appropriate solution, including a full refund or a replacement shipment.
4. Risk of Loss & Ownership Transfer In accordance with applicable UK and European consumer protection laws (including the EU Consumer Rights Directive), risk of loss, damage, or degradation of goods transfers to the consumer only upon physical receipt of the items by the consumer or a designated third party. Risk does not transfer upon handover to the shipping carrier.
5. Right of Withdrawal & 14-Day Return Policy
- Statutory Cooling-Off Period: Customers located in the United Kingdom and the European Union have the right to withdraw from their purchase without giving any reason within fourteen (14) days from the date physical possession of the goods is acquired.
- Return Procedure: To exercise the right of withdrawal, you must notify us of your decision via email at portaladmin@wooddeskriser.com before the 14-day period expires. Items must be returned unused, unaltered, and in suitable packaging.
6. Damaged, Defective, or Faulty Goods If an item arrives damaged, defective, or incorrect upon delivery:
- Please contact customer support at portaladmin@wooddeskriser.com with details of the issue and clear photographical evidence of the affected item and packaging.
- Upon validation, our customer support team will assist you with appropriate resolution options, including providing return instructions, arranging a replacement, or issuing a full refund.
7. Limitation of Liability & Applicable Law These terms are governed by and construed in accordance with the laws of the United Kingdom and applicable European consumer protection legislation. Nothing in these terms excludes or limits statutory rights guaranteed to consumers under local legislation.
8. Contact Information For any questions regarding these Terms of Service, order status, or returns, please contact:
wooddeskriser Support
- Email: portaladmin@wooddeskriser.com
- Telephone: +44 2083437323
- Address: 44 Rosemont Avenue, London, N12 0BX, United Kingdom