This Return & Refund Policy outlines the terms and procedures for returns, exchanges, and refunds for purchases made through wooddeskriser (www.wooddeskriser.com). Our policy is strictly structured to comply with UK and European consumer protection regulations, including statutory withdrawal rights.
1. 14-Day Right of Withdrawal (Statutory Cooling-Off Period) In accordance with UK and European consumer rights legislation, customers located within the United Kingdom and Europe have the right to withdraw from their purchase contract within fourteen (14) days of receiving physical possession of the goods, without providing any reason.
- Notice of Withdrawal: To initiate a return under your statutory right of withdrawal, you must submit a written notification via email to portaladmin@wooddeskriser.com prior to the expiration of the 14-day period.
- Return Address: All authorized returns from European customers must be dispatched to our designated return location:
- Address: 44 Rosemont Avenue, London, N12 0BX, United Kingdom
- Condition of Returned Items: Items must be returned in their original condition, unused, undamaged, and with original packaging intact.
2. Damaged, Defective, or Faulty Goods If your wooden monitor riser arrives damaged or defective upon delivery:
- Contact our customer service team immediately via email at portaladmin@wooddeskriser.com.
- Please provide your order details along with clear photographic evidence showing the affected product and original packaging.
- Resolution Process: Upon review and verification of the provided evidence, our support team will assist you with appropriate resolution options, including providing return instructions, arranging a replacement, or issuing a full refund.
3. Shipping Delays & Non-Delivery Handling
- Standard Transit Period: Deliveries across Europe via express courier services (including DHL, FedEx, and UPS Priority) typically take five to twelve (5–12) business days following order dispatch. Automated shipping updates with tracking details are issued to your registered email address at key transport milestones.
- Investigation & Resolution: If a shipment exceeds standard transport timeframes, we will initiate an official enquiry with the carrier. Based on the findings, we will arrange a replacement shipment or issue a full refund.
4. Refund Processing & Payment Methods Once a refund is approved (either following the receipt and inspection of a returned item or upon verification of a damaged/delayed order), processing will be completed promptly.
- Original Payment Method: Refunds are credited strictly back to the original method of payment used during checkout. Supported payment options include:
- Payment Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay, Google Pay
- Processing Timeline: Refunds are issued within three to five (3–5) business days of approval. The time required for funds to reflect on your statement depends on your card issuer or banking provider.
5. Contact Information For return requests, refund queries, or customer assistance, please contact us:
- Brand Name: wooddeskriser
- Website: www.wooddeskriser.com
- Return & Business Address: 44 Rosemont Avenue, London, N12 0BX, United Kingdom
- Email: portaladmin@wooddeskriser.com
- Telephone: +44 2083437323